Drainage and plumbing across North West London
Working across North West London
North West London response times, area by area
From the Hendon depot every NW and HA postcode in North West London is inside the hour, 24 hours a day, and so is the rest of London. Blocked drains, overflowing manholes, burst pipes and leaks are the calls we take most across North West London, and the van is stocked to finish them on the first visit: rods, a 4,000 psi jetting unit, a CCTV camera, pipe and fittings. The call-out is £49, the work is quoted on site before it starts, and all workmanship carries a 12-month guarantee.
Each area page shows the postcodes it covers and the jobs we do there most: Hendon, Golders Green, Finchley, Mill Hill, Edgware, Colindale, Kingsbury, Wembley, Harrow, Cricklewood, Willesden and Barnet. Not listed? Every London postcode is covered, so call with yours. If water is coming through a ceiling right now, turn the stopcock off and read the burst pipe guide while you dial; for a drain that is backing up, what to try first takes two minutes to read.
Everything we do, anywhere in London
Emergency drainage
- Blocked drains and manholes
- Blocked toilets, sinks, baths and stack pipes
- Outside drains and gullies
- High-pressure drain jetting
- CCTV drain surveys
- Drain repairs, relining and tree roots
Emergency plumbing
- Burst and leaking pipes
- Leak detection and repair
- Taps, toilets, showers and cisterns
- Water tanks, pumps and low pressure
- Stopcocks and outside taps
- Saniflo and macerator repairs
The North West London ring
What people ask us across North West London
Straight answers on times, coverage and cost. Still stuck? Call 07426 476786, an engineer picks up.
How fast can you reach North West London?
This is home. Our depot is in Hendon, so every NW and HA postcode is inside the hour, day or night, and usually a lot less. You get a real response time for your postcode before we set off, not a callback queue.
Which parts of North West London do you cover?
All of it: Hendon, Golders Green, Finchley, Mill Hill, Edgware, Colindale, Kingsbury, Wembley, Harrow, Cricklewood, Willesden and Barnet, plus Hampstead, Kilburn and Camden. Each town has its own page with the local detail.
What does a call-out cost?
£49 covers the visit and the diagnosis. The engineer then prices the job in front of you before starting, so you approve the cost before any work begins. No hourly meter, no surprise invoice.
Do you guarantee the work?
Yes. All our workmanship carries a 12-month guarantee, and we're insured with £5m public liability. The engineer quotes the job on site before starting, so there are no surprises.
Do you work nights, weekends and bank holidays?
Every day, every hour, at the same £49 call-out. A working engineer answers the phone, not a call centre, and the person who quotes the job is the one who turns up.
A drain in my garden is shared with next door. Who pays?
If a drain is shared with a neighbour or runs beyond your boundary, it's often Thames Water's responsibility since the 2011 private-sewer transfer, not yours. We'll tell you which it is before you pay for anything, and we can clear it either way.